Private Client FAQs

Who is FC Exchange?

FC Exchange is a FSA Authorised Payment Institution specialising in foreign currency exchange and payment solutions. Based in London, we have satellite offices across the globe, and have assisted thousands of clients in moving hundreds of millions of pounds around the world. Our clients range from large businesses with complex currency requirements, to private individuals purchasing property or sending regular payments abroad.

How do you save money?

You save money by getting a better currency exchange rate than your bank can offer. We buy currency at wholesale rates directly from the market which allows us to offer previously unavailable investment banking level prices to individuals. We also provide you with the latest market information, allowing you to make more informed decisions and buy your currency when the time is right.

How does it work?

Our aim is to help you save time and money in three easy steps: 1) Register with us; 2) Agree an exchange rate over the telephone; 3) Send us your funds and we will forward your foreign currency on to the destination of your choice. 

What does a currency exchange specialist do, and how do they make money?

Currency exchange specialists, or brokers, buy and sell currency in the live international market on behalf of clients. Foreign exchange brokers make money by buying at one price and selling at another, the difference being the broker's profit. The aim is to ensure that clients get better exchange rates than offered by high street banks and provide a faster service and a more personalised service. 

Why not just use the bank?

Banks are big, expensive and often unresponsive organisations while FC Exchange is a specialist in the currency market. Staff at your high street bank do not have our expertise or latest market information to offer you competitive exchange rates, nor do they watch the market on your behalf. Our service is clear and simple, and unlike your high street bank, we are able to offer you a range of currency market tools, including forward contracts, that enable you to fix an exchange rate now for up to 24 months. You will also have a single point of contact at FC Exchange who will look after your requirements throughout the process. 

Is my money safe?

FC Exchange is authorised by the Financial Services Authority (FSA) under the Payment Services Authority 2009 (Registered No 511266) for the provision of payment services.  

Your funds are always held in segregated accounts, which are totally independent of our business accounts. Furthermore, we do not speculate on currency, we buy 'back to back', immediately booking a corresponding trade with our counter parties to cover your position, eliminating any market exposure. We lodge substantial collateral with our trading partners in order to maintain our vast credit lines, and we exceed the capital requirements specified by the FSA for an authorised payments institution. 

How much does the service cost?

We do not charge fees or commission on the sale of currency. Our money is made on the difference between where we buy and sell. Transfers are free for currency transactions over the value of £10,000. For transfers under £10,000 there is a flat transfer fee of £10. There are no other charges or fees. Consultation with our brokers, latest market information and registering with us is free and does not obligate you to deal with FC Exchange.

How long does it take?

Registering with us is quick, easy and should take no more than a few minutes. Depending on the currency required and banking cut-off times, you can purchase your currency and have it transferred to it's destination on the same day.

What is the minimum amount I can buy?

Generally, we only accept orders of £3,000 and above or foreign currency equivalent, but we do have the facility to handle smaller amounts for regular transfers.