Corporate Responsibility

Our People

Our customer service commitments are based on maintaining a strong, motivated and friendly team. We aim to attract the best within the industry by offering above market rate remuneration and develop long-term relationships and loyalty by investing in our team.

As investors in people, we encourage professional development, offering time off and financial support to study and attend courses in order to further qualifications. Our regular appraisals and social events give our team the opportunity to express their views and suggest ideas as to how FC Exchange can move forward and improve intra-company relations and processes.  

We are proud of our staff retention rates, keeping a high degree of experience within the company which helps build and maintain long-term customer relationships. FC Exchange has consistently grown year-on-year since 2005, expanding to new markets; presenting new opportunities for promotion. As a result, 75% of our senior management has been recruited from within the company.  

We realise the importance of balancing work with recreation and actively encourage sport and social activities within the company. Towards this, we support the marathon runners and fitness gurus amongst us, including our 5-a-side team, often found at the local sporting facilities around Old Street.